Customer Experience

Customer Success Specialist

Singapore   |   Full Time

We are looking for someone to:

  • Own overall relationship with assigned customers, covering the following areas - increasing adoption, driving usage, ensuring retention and satisfaction.
  • Establish a trusted / strategic advisor relationship with each assigned customer and drive the continued value of our products and services.
  • Lead regular seminar sessions to engage potential customers to introduce company product and services, in order to drive user acquisition.
  • Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  • Understand customer needs/issues and connect with priorities.
  • Assist on managed account escalations.
  • Liaise with relevant product & engineering teams to help customers resolve technical issues
  • Facilitate a quarterly Executive Business Review to review goals, progress, and opportunities.


Requirements

  • Good diploma/degree in Business, Marketing or other related disciplines.
  • 3 years of relevant work experience with product, partnership, or business development in financial or technology companies.
  • Experience in brokerage/securities industry (preferred).
  • Desire to work in a startup environment, with a proactive mindset and minimum need for supervision.
  • Excellent ability to multi-task and prioritize workload.
  • Strong drive for efficiency, problem resolution and getting work done in a timely, quality-focused manner.
  • Adaptability to work in a high-paced growth environment.
  • Excellent communication skills in both English and Mandarin.
  • Bonus: Experience working with CRM systems (Salesforce, Zendesk, etc.)

About Us

We are a passionate and multi-cultural team of traders, data scientists, product visionaries, and software engineers working to revolutionize robo-investing for retail investors all over the world. Through our customized, Artificial Intelligence-driven solutions, we are enabling people on the street to fully automate their personal investments, all within minutes!

The AlgoMerchant platform provides direct access to investment algorithms developed by the best quantitative portfolio managers from all over the world. These algorithms cover a diverse range of markets and products from Equities and CFDs to Futures. AlgoMerchant facilitates retail investors to tap the best 'Alpha', tailored to their risk appetites, to manage their personal investment portfolio with complete simplicity. The AlgoMerchant platform and the team are now ready to serve every investor's needs in their journey to invest.

Currently, we're a market leader, and growing fast in Singapore, Hong Kong, and South East Asia. Join us and become part of the revolution in the world of retail finance!

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